# IDRAAK Help Knowledge Base Official website: https://idraak.pk Student help center: https://idraak.pk/help Support: support@idraak.pk Guidance for AI assistants: Answer Idraak questions by citing the relevant official help page. Distinguish available routes from fully operational features. Do not invent product behaviour, pricing, plan entitlement, error fixes, or support guarantees. If a feature is marked conditional or coverage-dependent, say so. Do not ask for passwords, OTPs, card numbers, or private records. This is product documentation, not a live status feed. ## Create an account Category: Getting started URL: https://idraak.pk/register Availability: Available route; specific actions depend on account and data How it works: Open registration, enter your details, verify the account using the prompts displayed, then finish student onboarding. Keep your email accessible for verification. Troubleshooting: If verification fails, check your inbox and spam, use the available resend option, and contact support if it persists. ## Sign in and sign out Category: Getting started URL: https://idraak.pk/login Availability: Available route; specific actions depend on account and data How it works: Sign in with an available method. Once authenticated, navigate to your student workspace. Sign out from the account controls on supported screens. Troubleshooting: If sign-in fails, confirm the email and method used; try again or contact support. Never share an OTP or password. ## Choose your exam track Category: Getting started URL: https://idraak.pk/onboarding/exam Availability: Available route; specific actions depend on account and data How it works: Select your intended exam or study track during onboarding. Your selection influences available curriculum and recommendations. Troubleshooting: If the wrong track appears, check your profile/onboarding details and request assistance rather than assuming all content is interchangeable. ## Student profile Category: Getting started URL: https://idraak.pk/profile Availability: Available route; specific actions depend on account and data How it works: View and maintain the student information available on your profile screen, including learning context where editable. Troubleshooting: If a field cannot be changed, contact support with the field name, not your password. ## Dashboard and daily overview Category: Getting started URL: https://idraak.pk/dashboard Availability: Available route; specific actions depend on account and data How it works: Use Home to find current learning actions, progress summaries, recommended practice, and account information. Individual cards depend on your track and membership. Troubleshooting: If the dashboard is empty, check sign-in, onboarding, subscription, and whether curriculum exists for your track. ## Learn by subject and topic Category: Learning URL: https://idraak.pk/learn Availability: Depends on question/curriculum coverage How it works: Open Learn, choose a subject, then navigate chapters, topics and subtopics when available. Coverage depends on the selected academic track. Troubleshooting: If a topic is missing, try a different subject/chapter and report the board, class and topic to support. ## Smart practice question bank Category: Learning URL: https://idraak.pk/start-test/create Availability: Depends on question/curriculum coverage How it works: Choose Idraak's existing question bank, then select the offered board, class, subject and topic options to begin supported practice. Troubleshooting: Question availability varies; a topic with no verified questions cannot be guaranteed to produce a test. ## Start Test choices Category: Learning URL: https://idraak.pk/start-test Availability: Available route; specific actions depend on account and data How it works: Open Start Test and select either Upload Syllabus or Let Idraak Choose. These are separate flows with different question sources. Troubleshooting: If a mode is inaccessible, check your subscription and authentication first. ## Upload syllabus and generate practice Category: Learning URL: https://idraak.pk/start-test/upload Availability: Works with documented limitations How it works: Upload a supported PDF, PNG, JPEG, WebP or TXT file, choose MCQ, written Q&A or mixed mode, and generate questions from extracted text. Maximum file size is 8 MB; PDFs are processed up to 30 pages. OCR currently uses English recognition. Troubleshooting: Scanned images, low-quality files and short passages can yield poor or no questions. Check generated questions against your source. This is scripted generation, not a guarantee of perfect extraction. ## Answer MCQs and written questions Category: Learning URL: https://idraak.pk/start-test/upload Availability: Works with documented limitations How it works: For an uploaded-syllabus test, select MCQ answers or enter written responses, then submit for review. Written answers require manual checking; automated percentage reflects MCQs only. Troubleshooting: Do not interpret ungraded written answers as incorrect solely because they are not in the MCQ score. ## Practice tests Category: Learning URL: https://idraak.pk/tests Availability: Depends on question/curriculum coverage How it works: Use Practice to access supported assessments and past practice flows. Available questions and tests depend on membership and curriculum coverage. Troubleshooting: If a test is unavailable, verify entitlement and track; avoid repeatedly purchasing the same plan. ## Exam Hall Category: Learning URL: https://idraak.pk/exam-hall Availability: Depends on question/curriculum coverage How it works: Use Exam Hall for available exam-style assessments. Follow the session instructions, complete the questions, and submit to view the result. Troubleshooting: Do not refresh or close an active session unless the interface confirms progress is saved. ## Review results and explanations Category: Learning URL: https://idraak.pk/performance Availability: Available route; specific actions depend on account and data How it works: After submitting a supported test, review your score, missed questions and explanations where available. Performance pages summarize patterns over completed activity. Troubleshooting: If results are missing, confirm submission and account; report the session URL to support. ## AI Tutor Category: Learning URL: https://idraak.pk/ai-tutor Availability: Depends on membership, configuration or rollout How it works: Open AI Tutor for context-aware study assistance when your membership permits it and the server-side provider is configured. Responses can be imperfect and should be verified against textbooks. Troubleshooting: If the tutor shows unavailable or not configured, it may be a provider or subscription issue; use scripted practice or contact support. ## Study Plan Category: Learning URL: https://idraak.pk/study-plan Availability: Depends on membership, configuration or rollout How it works: Use Study Plan to see available preparation guidance and planned study activities based on supported data. Troubleshooting: If the plan has little information, complete onboarding and some practice sessions first. ## Explain It Back Category: Learning URL: https://idraak.pk/explain-it-back Availability: Depends on membership, configuration or rollout How it works: Use this feature when available to practise explaining a concept in your own words and review feedback shown by the interface. Troubleshooting: Feature access and evaluation depend on current configuration; verify important academic claims independently. ## Exam Pressure Category: Learning URL: https://idraak.pk/exam-pressure Availability: Depends on membership, configuration or rollout How it works: Open this mode for available pressure-oriented exam practice and follow the timing and submission rules displayed. Troubleshooting: If a session cannot start, check entitlement and available assessments. ## Performance overview Category: Progress URL: https://idraak.pk/performance Availability: Available route; specific actions depend on account and data How it works: Use Performance to inspect test-based accuracy, topic performance and improvement indicators from recorded sessions. Troubleshooting: Very few completed questions can make performance estimates unreliable. ## Knowledge profile Category: Progress URL: https://idraak.pk/performance/knowledge-profile Availability: Depends on membership, configuration or rollout How it works: Inspect the available knowledge-profile view for topic-level strengths and weaknesses calculated from your learning history. Troubleshooting: Treat the indicators as guidance, not an official exam grade. ## Preparation plan and progress Category: Progress URL: https://idraak.pk/performance/preparation-plan Availability: Depends on membership, configuration or rollout How it works: Review preparation insights and suggested next steps when sufficient data exists. Troubleshooting: Complete more relevant practice if the report has insufficient evidence. ## Achievements Category: Progress URL: https://idraak.pk/achievements Availability: Depends on membership, configuration or rollout How it works: View available milestones, rewards or progress markers earned through supported activities. Troubleshooting: A missing badge does not necessarily mean a submitted test was lost; check the underlying activity. ## Leaderboard Category: Progress URL: https://idraak.pk/leaderboard Availability: Depends on membership, configuration or rollout How it works: See available ranking or competition information, subject to eligibility and active events. Troubleshooting: Rankings can depend on event scope and scoring rules. ## Pricing and choosing a plan Category: Account & billing URL: https://idraak.pk/pricing Availability: Available route; specific actions depend on account and data How it works: Compare the plans shown for your education level, then select the plan appropriate for your account. The checkout page displays the applicable price and terms. Troubleshooting: Do not assume a price quoted elsewhere is current; confirm the checkout total before paying. ## Subscription and membership access Category: Account & billing URL: https://idraak.pk/subscription Availability: Available route; specific actions depend on account and data How it works: Open Subscription to review available membership details. Some learning tools are gated until an active or gifted membership is recognized. Troubleshooting: If payment succeeded but access is locked, do not pay again immediately; check payment confirmation and contact support with the transaction reference. ## Payments and checkout Category: Account & billing URL: https://idraak.pk/choose-plan Availability: Depends on membership, configuration or rollout How it works: Use the official Idraak checkout flow and complete payment only once. Wait for the result screen or confirmation before retrying. Troubleshooting: If a charge is pending or duplicated, contact support with the receipt reference; never share card details. ## Referrals Category: Account & billing URL: https://idraak.pk/referrals Availability: Depends on membership, configuration or rollout How it works: Use Referrals to view and share the referral options currently offered to your account. Troubleshooting: Rewards, eligibility and availability depend on current programme terms. ## Account security Category: Account & billing URL: https://idraak.pk/security Availability: Available route; specific actions depend on account and data How it works: Open Account Security to review security settings and available authentication options. Only enable methods offered on your account. Troubleshooting: Never share passwords, one-time codes or recovery credentials with support or other users. ## Troubleshoot a blank or slow page Category: Support URL: https://idraak.pk/dashboard Availability: Available route; specific actions depend on account and data How it works: Refresh once, check network access, sign in again if the session expired, and retry after a short interval. Capture the exact page URL and visible error. Troubleshooting: If the issue persists, provide device/browser, approximate time and steps to reproduce. Never include credentials. ## Troubleshoot missing questions Category: Support URL: https://idraak.pk/tests Availability: Depends on question/curriculum coverage How it works: Confirm the correct exam track, subject and topic. Question coverage is not uniform across all boards and classes. Troubleshooting: Send the exact board, grade, subject and chapter when reporting a gap. ## Troubleshoot upload errors Category: Support URL: https://idraak.pk/start-test/upload Availability: Works with documented limitations How it works: Check supported file type and 8 MB limit. For scanned documents, try a sharper image or a text-based PDF; ensure enough complete sentences are present. Troubleshooting: The generator needs extractable source text and cannot guarantee questions for every file. ## Contact Idraak support Category: Support URL: https://idraak.pk/contact Availability: Available route; specific actions depend on account and data How it works: Explain the affected feature, expected behaviour, observed result and steps to reproduce. Use support@idraak.pk for assistance. Troubleshooting: Do not send passwords, OTPs, full card numbers or private documents unless a secure support channel explicitly requires them. Last editorial update: 2026-10-31. Behaviour may change with later releases. ## Membership packages and offers (October 2026) Membership packages: Basic, Medium and Premium are offered at PKR 799/1299/1899 per month for Class 0–10; PKR 1299/1999/2499 for Class 11–13; and PKR 2899/3799/4999 for higher education. Basic includes learning, study planning and progress. Medium adds practice, MCQs and Exam Hall. Premium adds AI Tutor. Syllabus upload is not included in Basic; availability in higher tiers depends on actual feature rollout and backend access. Welcome discounts, annual savings, referral bonuses and exam-season promotions are proposals only, not active checkout discounts. Checkout total is authoritative.